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We are committed to delivering high quality, thoughtful, responsive care to all our patients, tailored to their individual needs. 

We are a large general practice located in a mews in the heart of South Kensington where our highly experienced team of doctors, nurses, pharmacists and other health care professionals provide extensive health and wellbeing services for their patients. 

We are a training practice and have strong links with our local hospitals and their consultants to offer the highest standard of patient care.

The Practice has adopted the Latin motto ‘Adjuvare Alios Se Ipsos Ajuvare’ which means –

‘Helping others to help themselves’

Patient Handbook

The Stanhope Mews West Surgery Patient Handbook was prepared in 2024 to provide a detailed and comprehensive set of information for new and existing patients. It outlines all the steps needed to join the practice, make appointments and order repeat prescriptions as well as providing background information to many other services available from the practice. You can download a copy here or pick up a printed copy from the reception staff at the practice. The handbook will be regularly reviewed and updated when major changes to practice staff or services are made.

Download a copy here or pick up a printed copy from the reception staff at the practice.

Local and NHS services

The surgery works in partnership with local and NHS service providers and groups.

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Health A to Z
Medicines A to Z
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My Planned Care NHS
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.
Extended Hour Hubs offer pre-booked appointments for West London registered patients at evenings and weekends. There are 2 hubs in West London:

St Charles Centre for Health – Integrated Care Centre
Exmoor Street,
London,
W10 6DZ

The Violet Melchett Clinic – Integrated Care Centre
30 Flood Walk,
London,
SW3 5RR

The extended hours hubs will provide the following primary care medical services, as a minimum requirement:
– Clinical assessment, and treatment service to patients presenting with minor injuries and mild to moderate illnesses
– Self-care management information and advice
– Cervical screening and contraceptive services
– Childhood immunisations and vaccinations
– Wound Care

The following services will not be provided by the extended hours hub services:
– Patients who are identified with a potentially life threatening medical condition which is not suitable for primary care management must be immediately and safely transferred to the relevant urgent and emergency care service
– GP appointments relating to test results received
– Long term condition reviews and care plans
– Medication reviews

You will be able to access the HUBs services by asking your registered GP surgery or calling 111.

Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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Brompton Health Primary Care Network

This practice is part of Brompton Health PCN which is a group of practices located across the southern half of Kensington and Chelsea.

We have come together because we share a common aim to improve the service we provide to our patients, and a wish to work more closely together to achieve this aim.

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