Non-urgent advice: Making an Appointment

Appointments can be booked online or by calling the reception team on 020 7835 0400. There are both face to face and telephone appointments available, which can usually be booked up to 4-weeks in advance.

If your request is urgent, please telephone at 8.30am for an urgent morning appointment, or at 2.30pm for an urgent afternoon appointment.

A doctor will call you back, usually within the hour, to discuss your health needs and advise accordingly.

Many urgent problems can be addressed via telephone, but should you or the doctor feel it necessary, there will also be capacity for you to be invited in for a same-day face-to-face consultation.

Non-urgent advice: Making an appointment with a nurse, pharmacist, or healthcare assistant:

Please call us and speak to our reception team on 020 7835 0400. In order to book you into an appropriate slot, the receptionist may need to ask you what the appointment is for.

Non-urgent advice: How to Cancel an Appointment

If you are unable to attend your appointment for any reason, or the health problem for which you booked your appointment has cleared up, please remember to cancel your appointment.  Even cancelling your appointment with 10 minutes’ notice will enable us to see other patients in need.

We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.

You can use our online system, call us on 020 7835 0400 or come in and speak to Reception.

On average there are 60 missed appointments per month.

Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.

Extended Hours

Extended Hour Hubs offer pre-booked appointments for West London registered patients at evenings and weekends. There are 2 hubs in West London:

St Charles Centre for Health – Integrated Care Centre
Exmoor Street
W10 6DZ

The Violet Melchett Clinic – Integrated Care Centre
30 Flood Walk

The extended hours hubs will provide the following primary care medical services, as a minimum requirement:

  • Clinical assessment, and treatment service to patients presenting with minor injuries and mild to moderate illnesses
  • Self-care management information and advice
  • Cervical screening and contraceptive services
  • Childhood immunisations and vaccinations
  • Wound Care

The following services will not be provided by the extended hours hub services:

  • Patients who are identified with a potentially life threatening medical condition which is not suitable for primary care management must be immediately and safely transferred to the relevant urgent and emergency care service
  • GP appointments relating to test results received
  • Long term condition reviews and care plans
  • Medication reviews

You will be able to access the HUBs services by asking your registered GP surgery or calling 111.

Home Visits

If you are unable to come to the surgery and a home visit is required, please telephone 020 7835 0400 before 10:30 if possible. After 18:00, at weekends and on bank holidays PLEASE CALL 111.

If you call the surgery when we are closed, you will hear a recorded message instructing you to call 111.


NHS e-Referral Tracking

If your doctor has referred you to a specialist for further care you will be asked to book your appointment using the ‘NHS e-Referral’ system.

You will receive a letter from us within two weeks giving details of how to book your appointment and any passwords you may need.

To track your e-Referral you will need the following details to log into the e-Referral website:

  • Your date of birth
  • Reference number – this will be on the first page of your letter
  • Password – this will be on the second page of your letter

Further information