Comments & Suggestions
We hope you will discuss any problems relating to the running of the practice with the practice manager in the first instance. Please put any ideas or comments into the suggestion box found at reception, with your name, address and telephone number if you would like a direct response.
Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. You can make a complaint either verbally or in writing. Please ask to speak to the practice manager should you wish to make a complaint in person.
We shall acknowledge your complaint within two working days and aim to have looked into your complaint within 10 working days. We shall then be in a position to offer you an explanation or a meeting with the people involved.
You can request a copy of our complaints procedure from reception.