Practice Charter

Confidentiality

All patient notes are treated with the strictest confidentiality and we comply with the Data Protection Act 1998.

Comments & Suggestions

We hope you will discuss any problems relating to the running of the practice with the practice manager in the first instance. Please put any ideas or comments into the suggestion box found at reception, with your name, address and telephone number if you would like a direct response.

Complaints

Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. You can make a complaint either verbally or in writing. Please ask to speak to the practice manager should you wish to make a complaint in person.

We shall acknowledge your complaint within two working days and aim to have looked into your complaint within 10 working days. We shall then be in a position to offer you an explanation or a meeting with the people involved.

You can request a copy of our complaints procedure from reception.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.